Terms of service

Terms of Service

Last updated: November 7, 2025

OVERVIEW

Welcome to 2XY! The terms “we”, “us” and “our” refer to 2XY.
2XY operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated sneaker shopping experience (the “Services”).
Our Services are powered by Shopify, which enables us to operate our online store, and payments are securely processed through Razorpay.

The below Terms and Conditions (these “Terms” or “Terms of Service”), together with our other policies referenced herein, describe your rights and responsibilities when you use the Services.
By accessing or using any of our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue using the Services immediately.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state or province of residence or that you have given us your consent to allow your minor dependents to use the Services.

When you make a purchase or register for an account, you agree to provide accurate, current, and complete information, including your name, email address, shipping address, and payment details.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree not to share or transfer your login details or impersonate others.

SECTION 2 – OUR PRODUCTS

We strive to present accurate descriptions, images, and colors of our products. However, colors and visuals may vary depending on your device screen settings.

All products and descriptions are subject to change or discontinuation without notice.
We reserve the right to limit quantities, restrict purchases, or refuse service to anyone, at any time, for any reason.
All sneaker collections, collaborations, and limited drops are subject to availability.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase a product.
2XY reserves the right to accept or decline any order at its discretion. Your order becomes final once payment has been processed and confirmed.

If we cannot fulfill your order (due to stock, address, or payment issues), we will notify you via email or phone and process a refund to your original payment method if applicable.

All purchases are governed by our Return & Claim Policy.
You agree that purchases are for personal use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

All prices listed on 2XY.com are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

Prices and offers may change without notice.
You agree to provide accurate billing and payment details and authorize us (and Razorpay) to charge your chosen payment method for the total amount, including taxes and shipping fees.

Razorpay securely handles all payments in compliance with PCI DSS Level 1 standards. We do not store your full card details.
For more information, visit: https://razorpay.com/privacy/

SECTION 5 – SHIPPING AND DELIVERY

We ship across India using reliable courier partners.
Delivery timelines vary depending on location, typically between 5–10 business days.

Please note:

Delivery times are estimates only and may vary due to courier delays or external factors.
Risk of loss passes to you once the order is handed to the carrier.
We are not liable for delays caused by incorrect addresses or courier service interruptions.

For details, see our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All materials on 2XY.com, including text, images, videos, graphics, logos, icons, product designs, and branding, are owned by 2XY or its licensors and protected under Indian and international intellectual property laws.

You may not:

Copy, reproduce, or exploit any portion of the website or its content for commercial purposes.
Use our trademarks, brand names, or designs without written permission.

All rights not expressly granted are reserved.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools or features (for example, Razorpay payment tools or shipping trackers).
These tools are provided “as is” without warranties or liability.
You agree to use third-party tools at your own risk and to review their terms and policies separately.

Future updates, tools, or features we introduce will also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or materials.
We are not responsible for examining or evaluating their content or practices.
Your use of any third-party sites is at your own risk, and any complaints or issues must be directed to those providers.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify, which powers our online infrastructure.
Your purchase contract, however, is directly with 2XY.

Shopify is not responsible for sales, customer service, or disputes related to our products.
By using our Services, you acknowledge and agree that Shopify and its affiliates are released from any liability related to your transactions with 2XY.

SECTION 10 – PRIVACY POLICY

All personal data collected through this site is handled according to our Privacy & Cookies Policy and Shopify’s Privacy Policy.
Because Shopify hosts our website, it may process certain data (like your browsing activity or transaction details) to improve its platform.

For payment processing, Razorpay may collect and store limited payment details in accordance with its security standards.
Please review our Privacy Policy for full details.

SECTION 11 – FEEDBACK AND REVIEWS

If you post reviews, comments, or suggestions (“Feedback”), you grant 2XY a perpetual, royalty-free, worldwide license to use and display this content in any medium for marketing, improvement, or operational purposes.

You must ensure your Feedback:

Is honest, non-defamatory, and original.
Does not violate intellectual property or privacy laws.

We may remove or edit any content that we deem inappropriate or misleading.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally, there may be typographical errors or inaccuracies on our website related to pricing, descriptions, or promotions.
We reserve the right to correct such errors and to cancel or refuse orders affected by them without prior notice.

SECTION 13 – PROHIBITED USES

You agree not to use our Services:

For unlawful, fraudulent, or malicious purposes.
To violate intellectual property rights.
To harass, abuse, defame, or intimidate others.
To upload viruses or harmful code.
To collect user data without consent.

Violation of these prohibitions will result in immediate account suspension.

SECTION 14 – TERMINATION

We may terminate your access to our Services at any time for violations of these Terms.
Sections concerning intellectual property, indemnification, disclaimers, and limitations of liability shall survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available.”
We do not guarantee uninterrupted access, error-free operation, or that our products will meet your expectations.

To the maximum extent permitted by law, we disclaim all warranties, express or implied.

SECTION 16 – LIMITATION OF LIABILITY

In no event shall 2XY, its affiliates, or its partners be liable for any indirect, incidental, or consequential damages (including lost profits, lost data, or loss of goodwill) arising out of your use of our Services or products.

Our total liability shall not exceed the total amount paid by you for your order.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless 2XY, its directors, employees, partners, and service providers (including Shopify and Razorpay) from any claim or demand arising from your breach of these Terms, violation of any law, or infringement of third-party rights.

SECTION 18 – GOVERNING LAW

These Terms and any transactions made through 2XY.com are governed by the laws of India, and any disputes shall fall under the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

SECTION 19 – CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our Services after any updates constitutes acceptance of the revised Terms.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms should be directed to us at:

2XY – Customer Support
📧 Email: official@2xy.com
📞 Phone: +91 70421 74600
🏢 Address: Flat No. 17161, 16th Floor, Tower 17, Prestige Finsbury Park Regent, Aerospace Park, Gummanahalli, Bagalur KIADB, Near Shell Technologies, Bengaluru, KA 562149, India